At Oil Empire Clothing, customer satisfaction is at the core of everything we do. We take great pride in the quality of our products and want to ensure you’re completely happy with your purchase. However, if for any reason you’re not fully satisfied with your items, we offer a clear and straightforward returns and exchange policy to make the process as smooth as possible.
Returns/Exchanges
Most of our clothing and accessories are eligible for return or exchange within 30 days from the date you receive your order. To initiate a return or exchange, please contact our customer service team at contact@oilempireclothing.com with your order number, details of the items you wish to return or exchange, and the reason for your request. We will respond promptly with instructions on how to proceed.
Eligibility for Return or Exchange:
To qualify for a return or exchange, the following conditions must be met:
- Condition of Items:
- The items must be in their original condition, meaning they are unworn, unwashed, and unaltered. Items showing signs of wear (e.g., perfume, makeup stains, dirt) or washing will not be eligible for return or exchange.
- All tags and labels must remain attached, and items should be returned in their original packaging or a suitable alternative to prevent damage during shipment.
- Original Proof of Purchase:
- Returns or exchanges must be accompanied by a receipt or proof of purchase (order confirmation email or packing slip).
- Non-Returnable Items:
- Final sale or clearance items marked as such are not eligible for return or refund.
- Intimate items such as undergarments and swimwear cannot be returned due to hygiene reasons.
- Gift cards and store credit are non-refundable.
- Customized or personalized items cannot be returned unless there is a defect or error on our part.
Return Process:
Once your return request is approved, you will receive a return authorization number and further instructions on how to ship the item(s) back to us. Please make sure to:
- Package your return carefully to ensure it reaches us in good condition.
- Include your return authorization number in the package.
We recommend using a trackable shipping method to prevent any issues with lost or delayed returns. We are not responsible for returns that are lost in transit if they are sent without tracking information.
Processing Time for Returns/Exchanges:
After receiving and inspecting your return, we will send you an email notification confirming receipt. We will then process your return or exchange within 5-7 business days. If approved, your refund will be credited to your original payment method, or an exchange will be shipped out. You will be notified via email once the refund or replacement has been processed.
Defective or Damaged Items
At Oil Empire Clothing, quality control is extremely important to us, but we understand that mistakes can happen. If you receive an item that is defective, damaged, or not as described, we will gladly offer you a replacement, store credit, or a refund. Here’s how to handle the process:
- Contact Us:
- Reach out to our customer service team at contact@oilempireclothing.com with a detailed description of the issue, including any visible defects or damage.
- Attach clear photos showing the problem and provide your original order number.
- Resolution Options:
- If the item is defective or damaged, we will replace it at no extra cost to you.
- If the item is out of stock, you may choose an alternative item of similar value, receive store credit, or request a full refund.
- Hassle-Free Replacement:
- We aim to get your replacement shipped out as quickly as possible, with no need for you to return the damaged or defective item.
We stand behind the quality of our products, which is why we offer this Zero BS Guarantee—your satisfaction is our top priority.
Non-Returnable Items
Certain items are non-returnable under our policy due to hygiene or final sale conditions. These include:
- Intimate apparel such as underwear or swimwear.
- Final sale items or items marked as clearance or non-refundable.
- Customized or personalized items made specifically for you, unless they have a defect.
- Any item not in its original condition, such as those that are damaged, worn, or altered in any way that wasn’t a result of our error.
- Gift cards and store credit are not eligible for return or refund.
Items returned after 30 days of delivery or without proof of purchase will also not be accepted.
Shipping Costs for Returns
Customers are responsible for covering the shipping costs when returning an item for reasons other than a defective or damaged product. Shipping costs are non-refundable, meaning the cost of return shipping will be deducted from your refund.
If you receive a refund, the cost of the initial shipping (if applicable) and any return shipping will be deducted from the total amount.
International Returns:
For international returns, please note that customs duties, taxes, and fees will not be refunded. You will be responsible for covering the costs of shipping the item back to us and any related customs fees.
Exchanges:
If you’re exchanging an item, the shipping cost to return the original item will be your responsibility, but we will cover the cost of shipping the new exchanged item to you.
Refunds for Sale Items
Only regularly priced items are eligible for refunds. Unfortunately, items purchased during sale events or on clearance are considered final sale and are not eligible for refund or exchange unless they arrive defective or damaged.
Return Process & Tracking
We highly recommend using our automated return system to make the process easy and trackable. Once your return is processed, you will be issued a tracking number to follow your package. If you do not use our return system, we cannot guarantee that we will receive your returned item, and we are not responsible for any lost or misdirected returns.
For any other questions or concerns regarding our Refund Policy, don’t hesitate to contact our Customer Service Team at contact@oilempireclothing.com. We’re here to help you with any concerns or inquiries you may have.
